re: Apple keynote hype thread

quote:

---

Is that delay causing them to pay an extra note on the old phone before the new plan activates?

---

There were few to no phones available in the separate ordering system we had to use. We could not and still can't place an order.

We're supposed to be able to upgrade after 12 months.

If we can't upgrade at 12 months, well will have to make extra payments on the current phone and extra payments on the next phone (or upgrade late).

quote:

---

Are they not able to have their phones shipped to them and ship them old ones back?

---

Nothing in the contract would have lead us to believe we'd have to do the upgrade in store, in fact the language in the contract indicates we'd have 14 days to send in the old phone after receiving the new one. The contract was clearly written with the idea that the upgrade would, or at least could, be done by mail.