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Message
re: Getting out of Uverse
Posted on 8/25/16 at 2:32 am to Korkstand
Posted on 8/25/16 at 2:32 am to Korkstand
quote:
We were out of service (6 landlines) on a business account for 5 days (no bad weather or flooding, just faulty equipment), and all they offered was a 5 day credit on the bill.
I think customer service with U-verse has more latitude to wheel and deal than the POTS people.
This post was edited on 8/25/16 at 2:37 am
1
Posted on 8/25/16 at 9:16 am to Layabout
quote:I guess so, because they straight up dealt themselves out of $400/month with us. I even told them exactly what it would take to keep us -- a $0 bill for that month. No fewer than half a dozen reps of different levels of customer service told me that wasn't possible. Until I made a big stink on their public message boards, THEN they ended up sending US a check.
I think customer service with U-verse has more latitude to wheel and deal than the POTS people.
And then we switched to Cox.
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