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re: Dropped a Dell All in One hard to the floor and now when I turn it on it says
Posted on 6/30/16 at 11:27 am to Tigeralum2008
Posted on 6/30/16 at 11:27 am to Tigeralum2008
quote:
Dude, it passed the POST...it's a simple hard drive damage situation.
I agree mostly. It could be the hard drive interface, but I think it is most likely a hard drive damage (or, as ILike said, dislodged/disconnected) issue.
The easiest way to test this theory - IMHO - is to get a bootable CD or USB and set the boot order to boot from that device. If the machine actually boots to another bootable device, it is almost 100% that it is the hard drive, the cable from the hard drive to the motherboard or the SATA (or applicable) port.
1
Posted on 6/30/16 at 11:39 am to Ace Midnight
quote:
The easiest way to test this theory - IMHO - is to get a bootable CD or USB and set the boot order to boot from that device. If the machine actually boots to another bootable device, it is almost 100% that it is the hard drive, the cable from the hard drive to the motherboard or the SATA (or applicable) port.
I can't fault your logic but if the OP is not a tech, he might not have the access or ability to create a bootable drive. Running the preboot hardware diagnostic test will return a result to you within 20 minutes and all you have to do is hit F12 and select the test...
furthermore if the AIO is covered under warranty, Dell will require the error code before sending you a new HDD
This post was edited on 6/30/16 at 11:41 am
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