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re: Is there a Local restaurant that has lost your business forever?
Posted on 2/17/16 at 4:16 pm to LouisianaLady
Posted on 2/17/16 at 4:16 pm to LouisianaLady
quote:
Waitress opened a 2nd bottle of wine when we all had full glasses.
Did ya'll request another bottle of wine or did she just open it in the back and bring it out? Showing the label to the customer before the wine is opened is just a basic step that you would think all servers at Ruffino's would have been taught.
Posted on 2/17/16 at 4:32 pm to Whatafrekinchessiebr
Well a tipsy member of our party said "bring two bottles" when we ordered the wine at the very beginning, so the rest of us said, "No.. we only need one, thank you". She brought the 2nd bottle to the table anyway (understandably.. as she was told two different things). We asked her not to open it and if we decide we need more wine, we will let her know. She left it on the table instead of bringing it back. Opened the first bottle and poured us all glasses.
Came back a while later and everyone's glass was still more than half full, and she opened the 2nd bottle without asking anyone. I ended up having to grab the cork off the table and bringing a full bottle of wine home in my purse
The wine wasn't as big of a deal because it could have been an honest mistake. Refusing to split the bill fairly and using someone else's gift card on my bill was the mistake. Going even further and refusing to take it back to fix it.. and even lying and saying your computer doesn't split checks 50/50 was the biggest mistake. Especially since there was no apology and she just walked off in the middle of this.
Came back a while later and everyone's glass was still more than half full, and she opened the 2nd bottle without asking anyone. I ended up having to grab the cork off the table and bringing a full bottle of wine home in my purse
The wine wasn't as big of a deal because it could have been an honest mistake. Refusing to split the bill fairly and using someone else's gift card on my bill was the mistake. Going even further and refusing to take it back to fix it.. and even lying and saying your computer doesn't split checks 50/50 was the biggest mistake. Especially since there was no apology and she just walked off in the middle of this.
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