re: Ford 6.7- A story for you all, Chad and Downshift, esp.

That's a very good indication that a tech fricked up. They wouldn't immediately jump to that solution otherwise.

Either way, if the dealer made that call without contacting the factory first than props to them. It's tough to find people who will take care of the customer first and worry about who's going to eat the bill after. Grats on the brand spanking new engine