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Message
re: VW's Apology: $1,000 to affected owners
Posted on 11/10/15 at 2:00 pm to AUbagman
Posted on 11/10/15 at 2:00 pm to AUbagman
Here's the email I sent out earlier to several VW email addresses. It probably won't be read, but I guess there's a chance:
Hello,
I just signed up for my "goodwill" package. While I feel it should be in the $2 - $3k range, it's a step in the right direction. I wanted to make a suggestion, especially if your end goal is to get the vehicles back to the dealership when the fix is implemented:
1. Extend the vehicle warranty. From the moment the fix is implemented, you should give customers piece of mind that if reliability suffers, VW will have our backs. We will effectively be test subjects carrying out long term road testing for you guys.
2. Cover routine maintenance for 2 years. The cost is high to maintain the TDI, especially with the DSG, and we payed a premium to be able to do so. This will also give you guys an opportunity to get people into the dealerships and provide feedback on the performance of the vehicle and new software.
3. Give a hefty voucher for current owners to either buy another VW down the road or trade in their current TDI. We should be afforded the opportunity to buy our next VW well below market value. It will carry some of your losses into the future, lowering the economic burden on your company in the short term.
Of course all of this can be offered in a way that releases VW from further claims of litigation. I'm sure if you guys explained yourselves, and how an attorney would get most of the money of a class action lawsuit, everyone would win and your company name could start rebuilding with your current owners. I'd rather not make attorneys wealthy over doing little to nothing.
I hope you guys read this and give this serious consideration, or at least something along these lines. I'd much rather drive my car, and feel good doing so, as I do enjoy it. I just want piece of mind that reliability and maintenance costs aren't going to break the bank once the fix is in. If you guys do so, I'll remain a loyal customer in the future.
Thank you.
Hello,
I just signed up for my "goodwill" package. While I feel it should be in the $2 - $3k range, it's a step in the right direction. I wanted to make a suggestion, especially if your end goal is to get the vehicles back to the dealership when the fix is implemented:
1. Extend the vehicle warranty. From the moment the fix is implemented, you should give customers piece of mind that if reliability suffers, VW will have our backs. We will effectively be test subjects carrying out long term road testing for you guys.
2. Cover routine maintenance for 2 years. The cost is high to maintain the TDI, especially with the DSG, and we payed a premium to be able to do so. This will also give you guys an opportunity to get people into the dealerships and provide feedback on the performance of the vehicle and new software.
3. Give a hefty voucher for current owners to either buy another VW down the road or trade in their current TDI. We should be afforded the opportunity to buy our next VW well below market value. It will carry some of your losses into the future, lowering the economic burden on your company in the short term.
Of course all of this can be offered in a way that releases VW from further claims of litigation. I'm sure if you guys explained yourselves, and how an attorney would get most of the money of a class action lawsuit, everyone would win and your company name could start rebuilding with your current owners. I'd rather not make attorneys wealthy over doing little to nothing.
I hope you guys read this and give this serious consideration, or at least something along these lines. I'd much rather drive my car, and feel good doing so, as I do enjoy it. I just want piece of mind that reliability and maintenance costs aren't going to break the bank once the fix is in. If you guys do so, I'll remain a loyal customer in the future.
Thank you.
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