re: Cox does not do well with customer service.

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Call Cox, ask to bring the box in.

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That's your problem right there. NEVER call and ask to do anything. You'll just get to wait for a technician in 3-7 days if they can't fix it over the phone.

We've had boxes cause problems and I always just bring the box in to the store. They exchange it(usually with no questions). Now, I don't know how the contour boxes work so if it's one of those, maybe they have to come out then?

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Still butt hurt over a technician picking up two old boxes from me and never logging the info. Had to dispute for four years before I finally caved in and paid the $500.

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Yeah, that's a kick in the arse. You can't trust a lot of the technicians who come out because most of them are contractors.

The lesson is simple. Never trust Cox to do things properly. We're so lucky to have Cox as the main cable provider.

Google, if you read this, I beg you to come end our suffering.