re: Has anyone ever spoken to an Amazon customer service rep?

Do you have a long track record with them? Amazon has absolutely amazing customer service. I've probably placed 150 orders or so with them since mid-2008 (they were the most reliable/fastest shippers to APO/FPO overseas) and on the handful of occasions I've needed something remedied (like 5 in total), it's been as painless as imaginable. Give them a call. They track customer activity very closely and do give priority to regulars. Bonus if you're prime or better.