I have heard horror stories from Robinson, from sales department not having vehicle brochures and taking 20+ to greet customer to profiling a customer right away with questions before showing a vehicle. Service I heard is terrible, they dont screen the techs they hire, and take days to get to a service ticket. As a person that sales cars, and works hand in hand with my service advisors and service customers, I talk to tons of our service customers to make sure their car is giving them no troubles and that service is nothing but great. If I find a vehicle that is giving someone trouble, I try to either fix problem on vehicle or put them in another vehicle, if its financially exceptable for them. Before sales, I was in customer service industry for over 10 years, so its in my trait to make sure people are happy before, during, and after the sale.

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Posted by johnnyrocket

Ghetto once known as Baton Rouge

Member since Apr 2013

9790 posts

Posted on 4/25/15 at 10:41 pm to CoachRobertson

I made a huge error buying a new 2009 f150 from Robinson brothers.
Service was very poor and service manager was not very friendly.
Sales manager was also not very apologetic for the issue I had.
I did speak to chip Robinson and he really did not seem to care.
They want to sell you a vehicle but after that good luck.

i do like all star ford's service in prairieville.
I bought a 2007, 2011,2013 F150 & 2013 escape titanium package, and I got 2015 F150 on order from them. So far they treat me right on service and I find their pricing on new vehicles to be better than Robinson brothers.

This post was edited on 4/25/15 at 10:43 pm

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Posted by CoachRobertson

Denham Springs

Member since Dec 2014

364 posts

Posted on 4/27/15 at 10:28 am to CoachRobertson

OP, noticed Robinson Brothers flag after this weather? Put a smile on my face, how about you? Haha

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