the 12 year olds in charge at wink continue to delight their customers

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We’re writing to provide you with some clarity on a recent Wink service disruption that affected your home between the hours of 12:40pm ET and 11:00pm ET on April 18th.
 
Due to a security measure that was initially put in place to protect you and your family, your Wink Hub lost its connection to the internet for an extended period of time.   
 
This service disruption was completely preventable and fairly embarrassing. We failed to make an update to a security measure that was expiring. Because it was not updated, it therefore locked down your Hub’s access to the server.

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