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iPhone contacts mess up

Posted on 2/5/15 at 8:04 pm
Posted by Stexas
SWLA
Member since May 2013
6283 posts
Posted on 2/5/15 at 8:04 pm
Today I had a user bring me his personal iPhone to configure our corporate email on (not my regular gig but I always like to help). He had his previous employers exchange account already configured but no longer active. I delete the exchange account and then load our management app. I hand him the phone back he thanks me and leaves....

10 minutes later he walks back in with a worried look on his face and says he's missing his contacts. Close to 500. Think his iCloud backup will bring them back if he restores?
Posted by ellunchboxo
Gtown
Member since Feb 2009
18984 posts
Posted on 2/5/15 at 8:29 pm to
Yes
Posted by Joe
North Jersey
Member since Jan 2005
6328 posts
Posted on 2/5/15 at 10:41 pm to
No. Those contacts were stored on his exchange server, not in iCloud. By disconnecting from his previous employers server, those contacts were removed from the phone.
Posted by Casty McBoozer
your mom's fat arse
Member since Sep 2005
35495 posts
Posted on 2/5/15 at 11:04 pm to
In my experience iCloud sync doesn't play well with either Exchange nor Google Apps. Disable iCloud or forward his mail to his me.com account. I fricking hate iCloud with a passion, it's my number one reason for hating Apple.
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