re: People and their usernames/passwords

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What is wrong with people?

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I work in support and I work with the general public.

You have no idea how bad it can get.

We will have clients call in because they cannot use Netflix. We will remote in and of course, there's nothing wrong with their PC, it's just that they don't remember their password. So while I'm remoted in, I'll just help them reset their password. After clicking the reset link... they don't remember their email password to check for the Netflix reset email. So then we have to reset that too. That reset email is set to an alternative email, but of course they don't remember that (or the security questions either) either. Eventually I have to tell them to call their email provider to get the damn password reset. If they do remember one and we start resetting the passwords, you can guarantee by the time we reset all three of these passwords, one of them will be forgotten and have to be reset twice. It fricking happens all the time.

When using LogMeIn Rescue to work on a client's PC, we need to have them enter the password into the Rescue applet so that it runs as a system service and auto-logs in the technician if the technician reboots the system so that the technician can work on the computer without the client physically being there. A lot of times clients at this point will forget their login password and we have to physically drive out there. Or they'll say they don't have a password when there's clearly one set.

People are fricking dumb.