I went to Portico on Coursey right before it closed down, and watched a woman send back every single thing that was brought out. She sent back the app saying it wasn't as good as she thought it would be, sent back the next app because she thought it wasn't hot enough, sent back her entree for whatever reason.. and this is all after asking the server SEVERAL questions about every menu item. I snuck him a $10 on my way out and told him I saw what was going on.

Another night. One of the reasons we'll never return to Carrabas. Group of 6ish.
Person #1: After asking questions about the entree, says "I'll take ___"
Waitress: What side would you like?
Person #1: What are your sides?
Waitress points to the sides and lists off each one from memory.

Person #2: I'll take ____
Waitress: What would you like as your side?
Person #2: What sides do you have?

Waitress lists the sides from memory AGAIN.

I shite you not, every person in the party of 6 did this. I couldn't believe the girl didn't just tell them to read the sides on the menu.

I was always a friendly server, but boy could I lay on the passive aggression. When someone asked a question that was plainly written on the menu, I would point to it and still make them read it themselves.

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Posted by Displaced

Member since Dec 2011

32732 posts

Posted on 12/18/14 at 9:35 am to LouisianaLady

how about this one?

group of 8-10. taking drink orders, 7-8 people ordered coke, tea, water, etc. last person orders lemonade...

"oh, yall have lemonade? let me get that instead"
"yeah, me too"
"bring me lemonade too"

and then there is the one woman who demands water and about 20 lemons and sugar packets

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Posted by goldennugget

Hating Masks

Member since Jul 2013

24514 posts

Posted on 12/18/14 at 9:36 am to LouisianaLady

quote:
I went to Portico on Coursey right before it closed down, and watched a woman send back every single thing that was brought out. She sent back the app saying it wasn't as good as she thought it would be, sent back the next app because she thought it wasn't hot enough, sent back her entree for whatever reason

This is why I miss one of our old managers. She hated people who pulled this crap so when I tipped her off about a potential party that would do this she made 100% sure that everything went smoothly so they had no right to complain.

One night a party of about 10 tried their very best and my manager made sure they had no room for complaint and didn't budge at any bullshite fabricated complaint. They ran me to death and made all kinds of ridiculous requests but I just smiled, gave good service and made sure everything came out good.

Finally they complained that my manager was helping me out

"Y you need yo managa 2 help u out u can't handle dis on yo own?" and I said that I just wanted to make sure that everything went well as we have a shorter staff since we had cut many of them. Then they complained to my manager about a bunch of things but she countered back politely and wouldn't budge or give them a discount. Finally they realized they weren't going to get a discount and angrily scrounged together their bill and made a scene when leaving the place.

I also had a party of 2 baby mommas one time. They ordered 2 waters and an appetizer and it took me about 30 seconds to get their water, I brought out the water and they said "Weah our appetizer at?!?!" really loud, I said it takes longer than 30 seconds to make and they got all mad, and followed one of our other waiters into the kitchen to complain about my sassy attitude. They proceeded to cause ruckus and noise the rest of the time they were there.

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