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Message
re: ATMOS energy - Gas fireplace problem
Posted on 11/3/14 at 10:14 am to stampman
Posted on 11/3/14 at 10:14 am to stampman
quote:
I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.
Is it possible they shut off my fireplace during the summer months?
2
Posted on 11/3/14 at 10:16 am to BugAC
quote:
Is it possible they shut off my fireplace during the summer months?
who is they? Atmos? I doubt you have a separate line going to your fireplace that they would shut off. Go in the attic, or wherever the gas line comes in, and follow it to the different locations.
Posted on 11/3/14 at 10:31 am to BugAC
quote:
Is it possible they shut off my fireplace during the summer months?
Nope...you have to call and request this! The only problem is they vary the turn on charges each year...30 bucks last year and they went back up to 60 this year...I still save a little over the maintenance fee however.
Question, do you smell gas when you open the valve by your fireplace while trying to light it? Are you using an igniter or a match to light it?
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