So i tried to turn on the gas fireplace yesterday morning, and no gas was coming out. I just spent 20 minutes on hold at ATMOS and finally hung up. Any ideas on solutions? I'm starting to loathe atmos energy due to their terrible customer service.

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Posted by rickyh

Positiger Nation

Member since Dec 2003

12472 posts

Posted on 11/3/14 at 9:49 am to BugAC

I seriously doubt that your problem has anything to do with them. Do you have other gas appliances working?

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Posted by CurDog

Member since Jan 2007

28082 posts

Posted on 11/3/14 at 10:12 am to BugAC

do you have any other gas appliances?
did you pay your bill?

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Posted by CajunAlum Tiger Fan

The Great State of Louisiana

Member since Jan 2008

7881 posts

Posted on 11/3/14 at 10:28 am to BugAC

This is not an atmos problem, and atmos has much better customer service than centerpoint anyway.

Monday mornings are the busiest CS times of the week too.

You have a valve turned off or need a plumber if you can't handle it yourself.

This post was edited on 11/3/14 at 10:43 am

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Posted by Booyow

Member since Mar 2010

4011 posts

Posted on 11/3/14 at 11:01 am to BugAC

quote:
So i tried to turn on the gas fireplace yesterday morning, and no gas was coming out

I've noticed while lighting mine that takes a while for the gas to actually reach the fireplace unit. I have to hold the knob on the "Pilot" setting while intermittently clicking the ignite button for about 3-5 minutes.

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Posted by djangochained

Gardere

Member since Jul 2013

19054 posts

Posted on 11/3/14 at 11:17 am to BugAC

did you use the key and open the valve?

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