re: Poll: What is the worst company still in business?

quote:

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American Airlines has to be the worst airline.

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I realized I had a bunch of credit card rewards points just sitting there so I went online to cash them in for something. I settled on a $100 American Airlines gift card - I was traveling soon and thought it would be a good way to pay for baggage fees. Only problem: they didn't know how to take the gift card at the counter, which means I spent $100 out of pocket on baggage fees, round trip. They also charged me $40 per seat to book a flight over the phone (something I had to do because we were using two AA Advantage accounts). Screw American Airlines.

That said: I have had nothing but good interactions with Comcast. Their technician showed up early last week to establish service in my new house and the guy did a badass installation of my cable box in the closet & ran the cable through the wall.