re: State Farm agent vs customer (video link)

I made an address change when I moved to BR and they informed me my bill would go up about 10 dollars a month due to the regional differences. No problem. Then on the next bill I have extra tacked on fees for "plan change" on top of the increase I was notified of. fricking $60 fee for adjusting my plan when all I did was change addresses and not informed of any additional fee until I saw it on the bill. I should have called and bitched in retrospect.