re: State Farm agent vs customer (video link)

quote:

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I'm pretty sure they just stick on charges and hope you don't cal

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They don't do this, but as someone who worked for a low cost agency last year, I know there were some employees not fully explaining to people what they signed up for.

They'd automatically sign people up for the lowest down payment option and not emphasize that this means your payment is due in 19 days (9 days with a 10 day grace period).

Then when it cancelled and I called (I was in collections), I got bitched at.

I, too, hung up on cursing.

It was a part time job, but one of the biggest drivers for quitting was that I felt the company purposely omitted information so the customer would be unaware and yell at someone else.