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re: State Farm agent vs customer (video link)
Posted on 8/20/14 at 9:03 am to 10Percenter
Posted on 8/20/14 at 9:03 am to 10Percenter
Not knowing what took place on the phone call, that video showed the manager to be completely rude and out of line. That's not at all an appropriate tone and attitude to take with customers. The guy has a legitimate reason to complain and she blows up on him because they can't get their shite together.
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