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Started By
Message
Onkyo receiver HDMI problem PSA.
Posted on 8/13/14 at 8:30 pm
Posted on 8/13/14 at 8:30 pm
If you have a problem with your Onkyo receiver that is out of warranty, don't do like I did and take it to a local repair shop. Call Onkyo first. Or, at least, read their forum and avoid paying the stupid tax like I did.
After the local shop informed me that it was an HDMI board failure, and the huge cost to repair it, I called Onkyo. They then informed me that if I would have contacted them first, they would have performed an "out of warranty" repair. Provided I paid to ship it to their repair center in Houston. But since I had someone other than an authorized repair center work on it, there was nothing they could do but allow me to "trade in" my unit for a discount on a refurbished one.
So, I "traded in" my 4-5 year old TX-NR1007 for a refurbished TX-NR929 for $600. They were listing these units for $1100 on their website. But it cost me about $50 to ship it to CT, as the old unit weighed over 50 pounds. One year warranty. Pretty much the same specs, plus Wifi and Bluetooth. If this one fails, I think I'm going with Marantz.
After the local shop informed me that it was an HDMI board failure, and the huge cost to repair it, I called Onkyo. They then informed me that if I would have contacted them first, they would have performed an "out of warranty" repair. Provided I paid to ship it to their repair center in Houston. But since I had someone other than an authorized repair center work on it, there was nothing they could do but allow me to "trade in" my unit for a discount on a refurbished one.
So, I "traded in" my 4-5 year old TX-NR1007 for a refurbished TX-NR929 for $600. They were listing these units for $1100 on their website. But it cost me about $50 to ship it to CT, as the old unit weighed over 50 pounds. One year warranty. Pretty much the same specs, plus Wifi and Bluetooth. If this one fails, I think I'm going with Marantz.
4
Posted on 8/13/14 at 8:40 pm to ssand
Good info, I trashed mine for the same problem last year. It's a very common problem, but I think they have corrected it on newer receivers. Mine would only work after it was warmed up so I used to leave the receiver on all the time.
Posted on 8/14/14 at 5:53 am to ssand
You mean how the picture on my tv will go out randomly?
Posted on 8/14/14 at 7:27 am to ssand
I had a similar situation. I originally bought a TXSR608. About a year into it the HDMI board failed. I sent it in for warranty work. After hanging on to it for a while they informed me that the replacement boards were on back order for a long time, so they sent me the upgraded model the TXNR609 for free. I was a happy camper...until a year later when the HDMI board in it failed....right around the time my original and only valid warranty was up...
I called them to see if the could make an exception and deal with it under warranty, it was only out of warranty by a month or so. They couldn't. To get the work done by them was going to be expensive, so I asked if i could purchase an HDMI board from them and replace it myself. They wouldn't do it. My only options were to send it in a let them fix it for whatever it would cost, or to do their trade in program. Honestly I didn't trust the HDMI board in either option to last very long, so I bit the bullet and bought a Pioneer Elite VSX-43. I've had it for a year and had zero problems.
Honestly, doing your research in what receiver to buy, onkyo always come up to the top of the list as far as features for price. They jam pack all the features of high end receivers into great price points. That's why I bought my onkyo. But the quality was obviously not there.
I called them to see if the could make an exception and deal with it under warranty, it was only out of warranty by a month or so. They couldn't. To get the work done by them was going to be expensive, so I asked if i could purchase an HDMI board from them and replace it myself. They wouldn't do it. My only options were to send it in a let them fix it for whatever it would cost, or to do their trade in program. Honestly I didn't trust the HDMI board in either option to last very long, so I bit the bullet and bought a Pioneer Elite VSX-43. I've had it for a year and had zero problems.
Honestly, doing your research in what receiver to buy, onkyo always come up to the top of the list as far as features for price. They jam pack all the features of high end receivers into great price points. That's why I bought my onkyo. But the quality was obviously not there.
This post was edited on 8/14/14 at 7:28 am
Posted on 8/14/14 at 9:20 am to ssand
I bought Onkyo 3008 new ($2,099 MSRP) and HDMI board failed right after 2 years. I'm never buying Onkyo receiver again.
New HDMI board will fail again after 2 years. It has the BGA chips on it just like Xbox 360 and PS3.
"reflow" method in the oven will last about 2 months. permanent solution is "reball" method but I can't find anybody that could do it.
New HDMI board will fail again after 2 years. It has the BGA chips on it just like Xbox 360 and PS3.
"reflow" method in the oven will last about 2 months. permanent solution is "reball" method but I can't find anybody that could do it.
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