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re: Man calls in internet service disruption - epic fail
Posted on 7/31/14 at 4:33 pm to LouisianaLady
Posted on 7/31/14 at 4:33 pm to LouisianaLady
quote:
Yeah, but his business is internet service.
and do you think that someone like the customer he dealt with is going to understand the difference between was he does and say someone from geek squad?
I don't think so. He's a "computer" man so in their mind, he would be the person to call for the problem he experienced
quote:
I work for a similar company (except we do the opposite.. we sell the telecommunication equipment rather than provide the service) and every day, we have people call in with issues that need to be brought up with the ISP or telephone service provider.
further proves my point above
quote:
I don't blame him for not wanting to give someone free lessons on how to use their computer when he doesn't work for a company that sells actual computers.
I agree, but getting worked up over it is silly.
This post was edited on 7/31/14 at 4:35 pm
2
Posted on 7/31/14 at 4:35 pm to LSUSoulja08
Well yeah, but just because the customer doesn't understand the difference doesn't mean he has to stay there and help him anyway. (Not saying you said he should)
I agree about the being rude, but I think it's just a tech thing. I've never seen a tech who doesn't get annoyed, so I honestly assume it's because the sheer amount of stupid they deal with that they lose their sympathy.
I agree about the being rude, but I think it's just a tech thing. I've never seen a tech who doesn't get annoyed, so I honestly assume it's because the sheer amount of stupid they deal with that they lose their sympathy.
Posted on 7/31/14 at 4:38 pm to LSUSoulja08
quote:
but getting worked up over it is silly.
I disagree. I don't take customers getting shitty with me telling me "I'm not paying for this" then asking me to help them fix their problems. I would have left after the "I'm not paying for this" comment.
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