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re: Man calls in internet service disruption - epic fail
Posted on 7/31/14 at 4:33 pm to TheDrunkenTigah
Posted on 7/31/14 at 4:33 pm to TheDrunkenTigah
quote:
Certainly your call, but would it have killed you?
No but it costs him money if the guy says "I'm not paying for this" and he has to stay there for an hour and explain mundane shite to him.
1
Posted on 7/31/14 at 4:36 pm to Henry Jones Jr
quote:
No but it costs him money if the guy says "I'm not paying for this" and he has to stay there for an hour and explain mundane shite to him.
He had already driven out to the location, I doubt an extra man-hour is gonna break the bank. Especially considering this guy will probably call back with a similar issue and demand someone drive out to fix it, or cancel the service over nothing because now there's bad blood. I'm not saying the OP did anything wrong. In the service industry it can be hard as frick to bite your tongue and be nice to someone, but 9 times out of 10 killing them with kindness will pay off in the long run.
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