quote:
not everyone gets technology, and being in the business you are in, you are going to have to understand that some people just don't grasp things like you do

Yeah, but his business is internet service.

I work for a similar company (except we do the opposite.. we sell the telecommunication equipment rather than provide the service) and every day, we have people call in with issues that need to be brought up with the ISP or telephone service provider.

I don't blame him for not wanting to give someone free lessons on how to use their computer when he doesn't work for a company that sells actual computers.

ETA:

quote:
I work for a computer services company

Unless that means sells computers. In which case, ignore my post above.

This post was edited on 7/31/14 at 4:32 pm

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Posted by LSUSoulja08

Member since Oct 2007

16969 posts

Posted on 7/31/14 at 4:33 pm to LouisianaLady

quote:
Yeah, but his business is internet service.

and do you think that someone like the customer he dealt with is going to understand the difference between was he does and say someone from geek squad?

I don't think so. He's a "computer" man so in their mind, he would be the person to call for the problem he experienced

quote:
I work for a similar company (except we do the opposite.. we sell the telecommunication equipment rather than provide the service) and every day, we have people call in with issues that need to be brought up with the ISP or telephone service provider.

further proves my point above

quote:
I don't blame him for not wanting to give someone free lessons on how to use their computer when he doesn't work for a company that sells actual computers.

I agree, but getting worked up over it is silly.

This post was edited on 7/31/14 at 4:35 pm

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