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re: Does AT&T refund the $200 you pay for a micro cell to improve service?
Posted on 6/16/14 at 1:59 pm to Korkstand
Posted on 6/16/14 at 1:59 pm to Korkstand
Not saying I wouldn't try to get it for free, just saying looking at it from the company perspective, why would they give it to just you for free? If they hear about bad coverage I'm sure they'd look into putting a tower there. But otherwise they'd just be handing out small cells like candy to anyone with bad coverage. Obviously you can't do that
2
Posted on 6/16/14 at 2:18 pm to Brettesaurus Rex
quote:"Customer service".
just saying looking at it from the company perspective, why would they give it to just you for free?
quote:You mean "obviously they should do that", right? AT&T sells 2 things: cell service and customer service. Charging customers for devices that allow them to use their cell service is a total failure at both. This is not a phone where the customer chooses his device and pays for it. This is a device that makes up for the shortcomings of the service AT&T actually sells. This should absolutely 100% be paid for by AT&T. No customer should have to subsidize AT&T's network coverage... that's what your monthly bill is supposed to pay for already.
If they hear about bad coverage I'm sure they'd look into putting a tower there. But otherwise they'd just be handing out small cells like candy to anyone with bad coverage. Obviously you can't do that
Posted on 6/16/14 at 2:48 pm to Brettesaurus Rex
quote:FWIW this is a big reason they gave mine for free. She looked at my neighborhood and said there were several other houses with the microcell so she knows there an issue in my area. (However, its only inside my house which is bizarre). I can step on my front porch or driveway and have 4 bars. Inside my house 1 bar or sometimes none.
If they hear about bad coverage I'm sure they'd look into putting a tower there. But otherwise they'd just be handing out small cells like candy to anyone with bad coverage. Obviously you can't do that
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