re: Review Websites - Over-vigilant owner/manager responses

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I also recall she complained that the service was "weird and offputting". She had a to go order. And I recall she didnt like that the person who handed her the shake she ordered didnt tell her to wait for the rest of her order (the actual burger and fries). So she left with only 1/3rd of her order. And had to come back for the rest of her order. And her fries were soggy after traveling home. The "waitress" was my wife who was just doing odd jobs while we figured the thing out. Which we never quite did.

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Sounds like a difficult customer in general. Some of the stuff that happened to me when I had my restaurant with customers, all I could do was laugh at it. They have some crazy/difficult people out there.