re: S&W M&P 9mm Shields back at PSA $359

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I placed an order for a M&P Shield 9mm three days ago. I have not heard a damn thing from you guys since. Hell, I still don't even know the order or invoice number. I had to call and confirm my purchase with the customer service department two days ago to supposedly get it to go through. This is after waiting on hold four times for longer than 15 minutes, leaving two messages, and sending two emails. This is ridiculous. When I call now, I get sent to the compliance department. Quit god damn doing that, no one ever answers.

Your FFL telephone number is never answered, and goes to voicemail....which of course is full.

I tried to change my email address since your emails were not getting through, but you would not let me do that. I probably need to get my FFL information to you, but I have no flipping idea because I DO NOT GET THE EMAILS!

Now, I am sitting here, three days after I ordered the damn gun, 5 days before Christmas(with a weekend tomorrow), with nothing to show for it except $400 deducted from my credit card.


There better be a good reason for all of this BS that I have been putting up with. I don't care if you are over-worked. Get some temp workers for Christ's sake. How could you not see this coming?

At this point, I just want the gun. I want the gun to be here before Christmas. Other than that, you are just wasting my time with your deplorable customer service. If we cannot get this worked out, I will just file a grievance with my CC company and buy elsewhere.

Here is the information so that you can do your job:

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