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re: PC Discussion - Gaming, Performance and Enthusiasts
Posted on 9/16/15 at 1:57 pm to ILikeLSUToo
Posted on 9/16/15 at 1:57 pm to ILikeLSUToo
Newegg got me, I ordered the Acer XB270HU last week what I thought was on sale for $599. Got it in earlier this week, but I was unaware that Acer has another monitor with the same exact model number. One is bprz (IPS version) and the other Abprz (TN version.) Both of the listings on new egg said bprz in the titles in the search, but in the listing itself inside the specifications, it said Abprz. All the specs listed on newegg for the Abprz were for the bprz version including the 4ms time instead of 1ms and IPS and such. However, they sent me the Abprz version. Didn't notice what I got until I took it out of the box and noticed it wasn't IPS.
Newegg did the cool thing and took it back with no restocking fee for opening it, paid for shipping back. I tried to get them to update the product and they have made some changes, but it still says IPS in the title, some reviews after I ordered are complaining about getting the wrong one that they wanted as well. Newegg unfortunately wouldn't give me the IPS version for the price I paid, wouldn't give me a discount either. Just glad they took the TN version back.
Newegg did the cool thing and took it back with no restocking fee for opening it, paid for shipping back. I tried to get them to update the product and they have made some changes, but it still says IPS in the title, some reviews after I ordered are complaining about getting the wrong one that they wanted as well. Newegg unfortunately wouldn't give me the IPS version for the price I paid, wouldn't give me a discount either. Just glad they took the TN version back.
This post was edited on 9/16/15 at 2:00 pm
Posted on 9/16/15 at 2:24 pm to Dam Guide
quote:
Newegg did the cool thing
Which is why they have so much of the market - they take it back, reasonably without a whole lot of questions. I buy from them with 100% confidence.
On a side note - Newegg directed me to WD customer service as I bought identical 1TB drives with bad sectors from the factory - I discovered just outside the 90 day Newegg return period - to my surprise, WD service was incredible - I had 2 2TBs in hand within 7 days.
I must say I have been lucky to have gotten what I consider excellent customer service on electronics.
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