re: So Amazon totally screwed up my Black Ops pre-order

Seriously call customer service and ask to speak to the highest position person available and do not take no for an answer. Call back multiple times and you will get somebody eventually but tell them what has happened and it will be worth your while. I did that with a restaurant one time when I had super shitty service and the manager didn't want to do anything about it so I called and called and eventually got to talking with the Southeast district manager and got 5 free entree cards in the mail.