re: Oil change prices

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You can’t tell people you’ve gotta use Motorcraft oil. It’s just gotta meet the manufacturer specs. Brand don’t mean shite. Give me a break

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I agree that "brand" is not a factor and that API rating/Specs are. As long as the oil changes/services were properly documented (Vin# , Date, Mileage, customer info and Part number/description) on the Service Ticket there should be no issue, especially if its a known issue.

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Majority of people don’t take care of their vehicles, but some do.

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Also agree and those who take care of their vehicle are the ones the manufacturer will most likely help.

GM has had lifter issues on the 5.3 & 6.2 since 2007 and GM has assisted us with many of our customers due to it being a known issue. The "key" to receiving assistance was the customer having proper documentation of services performed at the proper intervals.

Bottom line is this:
* We (dealerships) need detailed documentation in order to ask for any type of assistance (Goodwill) from the manufacturer.
* Having Oil Changes/Maintenance performed at dealerships is not as expensive (and in some cases, cheaper than the chain stores) as you may have thought. Shop around.