Ambrosia Bakery - new location Siegen Lane

My wife went to pick up our daughters birthday cake Saturday. We paid for it Thursday night. They first lost the order and then claimed we did not pay for it. They eventually found it in a stack of orders not entered on the computer. When my wife asked Ed (dude behind the counter) how quickly they could provide the cake he then proceeded to verbally abuse her. Quote from Ed, "they are only human in the back and I'm sure you have never had to wait for anything in your life!!!!" Four other ladies in line were completely shocked at his rant. One of the ladies in line said business at the new location is not customer friendly since moving from the Perkins Road location.

Has anyone else received bad service at this new location? I'm planning on contacting the owners.