re: Jalen Cook's Waiver Denied

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Genuine question because I haven't been keeping up with the rules around it, but what is the gray area? Like why did all of these players and teams believe that they would be granted a 2nd time transfer waiver?

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Here's a quick blurb from the January rule changes:
Here

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First, a player can receive immediate eligibility if they have a physical injury or mental health condition that pushed them to transfer from a school. Additionally, the NCAA will consider "exigent circumstances" that could force a player to leave an institution

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"mental health" is a pretty BROAD all encompassing thing people can make claims to.

For that matter you can broaden out "exigent circumstances" too.