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re: People who won’t use self checkouts….

Posted on 5/26/23 at 11:30 am to
Posted by lostinbr
Baton Rouge, LA
Member since Oct 2017
9677 posts
Posted on 5/26/23 at 11:30 am to
quote:

The term is a reference to utilizing technology in a way to perform the same task that paid labor was used to perform.

Having the customer perform the task instead of the employee is not automation, it’s a reduction in service.
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