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NewEgg reliability?

Posted on 5/7/23 at 4:07 pm
Posted by MJackson
Member since Dec 2006
1126 posts
Posted on 5/7/23 at 4:07 pm
just bought a laptop from Amazon, and the hardware configuration was different than what was shown in the stock photos when I bought it. really frustrating. the seller was apologetic about the mismatch of what I got and what was shown, so i'm returning it for a full refund

i'm thinking of buying the same laptop from NewEgg, which I've never used before. anyone have experience with the site? reliable? I just asked the seller a question to confirm that the laptop I'm considering is the same as the stock photo (besides the color), and i'm waiting for an answer

i've noticed that some sellers have storefronts on both amazon and newegg.

any other tech site you recommend for laptops before I potentially buy from newegg?

TIA
Posted by armsdealer
Member since Feb 2016
11527 posts
Posted on 5/7/23 at 4:51 pm to
NewEgg is an OG in the online tech world. I have used them without issue, well I had an issue once and they refunded me immediately and didn't want the wrong product back, but it was just wrong cables.
Posted by VABuckeye
Naples, FL
Member since Dec 2007
35603 posts
Posted on 5/7/23 at 7:57 pm to
NewEgg has been 100% reliable and I’ve purchased from them for many years. I would think 5at their reviews verify this.
Posted by LemmyLives
Texas
Member since Mar 2019
6544 posts
Posted on 5/7/23 at 11:49 pm to
NewEgg is probably far more predictable than Amazon when it comes to tech. You put in a model number, it doesn't show you hard drives "like" the model number you put in in the first five results, it shows you what you asked for. I always prefer them for components.
Posted by SaintEB
Member since Jul 2008
22785 posts
Posted on 5/8/23 at 8:33 am to
One of the big Youtube PC stuff reviewers had a issue with Newegg and their return policy. To a point where they won't recommend them for stuff. I think it was Jay-something. I haven't had an issue with Newegg. I did purchase as a 24" monitor as a secondary and the corner of the box delivered damaged. When I plugged the monitor in, there was a small white spot in the upper corner where the box had been damaged. I sent pics to Newegg and they refunded my money and didn't ask for the monitor back. It was $100 bucks. That is my only return story and I built my entire rig last year with stuff ordered from Newegg.
This post was edited on 5/8/23 at 8:35 am
Posted by LSU Jonno
Huntsville, AL
Member since Feb 2008
581 posts
Posted on 5/9/23 at 7:50 pm to
Newegg is legit, you have nothing to worry about. Have always been tops in terms of customer service.
Posted by Boudin95
Baton Rouge
Member since Oct 2019
92 posts
Posted on 5/11/23 at 2:26 am to
I order most of my computer parts for builds from NewEgg and never have issues. I had a DOA motherboard once, but they replaced it with a new one.
Posted by LSU_postman
Baton Rouge
Member since Jun 2005
2802 posts
Posted on 5/17/23 at 9:38 am to
I have used Newegg for years and think they were amazing. They were bought as other posters have said. Started selling other junk from other sellers that aren't tech.

Once they were bought, I only by stuff from newegg and shipped by newegg.

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