re: mortgage company dealings question for the contractors

They set up an appointment to come inspect the work already done. I took an afternoon off and waited. At 5:30 I called their office and asked where they were and they told me the 'inspection' had already been done.
I asked how in the world could they inspect the repairs to my attic and shop without knocking on my door and they told me they just took a picture from the street and that was good enough.
The fire got a lot hotter after that remark...