re: Rant- Billy’s Boudin in Scott

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and without having ever worked there, can often immediately see things that would make the operation more efficient. How is management there all day and never figures it out?

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Process improvements cost money. Better employees cost money - if they can even be found. Owner doesn't want to take a hit to profit, which they think will happen, and doesn't believe more efficient will result in higher sales.

It's the same mentality that results in store owners passing along credit card fees to the customer, despite a million studies that indicate accepting credit cards result in higher sales.

I used to have a lot of clients in F&B, most of them have been fired because they are great cooks and terrible business owners when it comes to finding ways to make more money. They make "enough" and are happy with it.