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Spirit No Longer Offering Non-stop to Cancun from NOLA?

Posted on 4/8/21 at 9:15 am
Posted by RedHawk
Baton Rouge
Member since Aug 2007
8829 posts
Posted on 4/8/21 at 9:15 am
Usually won't fly Spirit, but the non-stop flight and the times of the flights were too good to pass up. Booked the flights about a month ago for our trip in May. Got an email this morning saying there was a schedule adjustment with our flights. Now we have connections in Fort Lauderdale for hours at a time both going and coming back. Guess they got rid of the non-stop flight.

What really sucks is that we have to cancel this flight because now there are much better options and they will give us credit to use on a future Spirt flight. I didn't plan on flying Spirit again after this. This sucks!
Posted by TheChiefHasArrived
Member since Dec 2011
684 posts
Posted on 4/8/21 at 10:20 am to
In the event of a major schedule change they have to refund you, not just flight credit. They won't necessarily volunteer this information. Reference the Department of Transportation and file a complaint with DOT if they don't budge.
Posted by Shexter
Prairieville
Member since Feb 2014
13816 posts
Posted on 4/8/21 at 10:52 am to
quote:

Got an email this morning saying there was a schedule adjustment with our flights.


I got that same email last week about a nonstop to Minnesota via Sprint.
Posted by Fat Harry
70115
Member since Mar 2005
2211 posts
Posted on 4/8/21 at 12:01 pm to
Southwest starts non-stops later this month.
Posted by RedHawk
Baton Rouge
Member since Aug 2007
8829 posts
Posted on 4/8/21 at 12:22 pm to
quote:

Southwest starts non-stops later this month.


To Minneapolis?
Posted by lsu2grad
somewhere
Member since Aug 2006
1057 posts
Posted on 4/8/21 at 12:31 pm to
Spirit is still showing non-stop from NOLA to Cancun (and back) July 5, July 10.

Scheduled to travel those dates and was intrigued by the non-stop option (as well as price), but decided to go with SWA because of baggage / golf club nickel and dime fees.

Net-Net..still showing Nonstop options.
Posted by RedHawk
Baton Rouge
Member since Aug 2007
8829 posts
Posted on 4/8/21 at 3:27 pm to
quote:

Spirit is still showing non-stop from NOLA to Cancun (and back) July 5, July 10.


It was one of the biggest reasons we chose the dates for our trip was so we could fly non-stop. Frustrating that they changed them on us.
Posted by RedHawk
Baton Rouge
Member since Aug 2007
8829 posts
Posted on 4/9/21 at 11:30 am to
Update, we got a full refund and switched our flights to SW.
Posted by lionward2014
New Orleans
Member since Jul 2015
11694 posts
Posted on 4/10/21 at 5:59 pm to
quote:

Update, we got a full refund and switched our flights to SW.


Spirit gets a lot of flack, but I’ve had better customer service experience with them than a lot of other major airlines. They aren’t Delta, but not as bad as you would think.
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