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GeauxTigerTM
LSU Fan
Member since Sep 2006
17056 posts
 Online 

iPhone 6 question regarding Touchscreen issue
So my touchscreen decided to become unresponsive just now. I'm going to try and reset the thing in iTunes and use the backup from a few days ago, but I need to turn off Find My iPhone first.

Problem is, I need to actually touch my fricking screen on my phone to do that.

Any ideas? Is there a way to access that and turn it off so that I can reset the phone or am I stuck call Apple? I don't use iCloud at all so I have nothing set up like that.

Thanks,


sweetwaterbilly
South Alabama Fan
Baton Rouge, LA
Member since Mar 2017
6926 posts

re: iPhone 6 question regarding Touchscreen issue
Log onto iCloud.com and use your iTunes login. I don't use iCloud either, but from that site you can access/edit mail, settings, calendar, and Find iPhone. Should be able to turn it off from there.

ETA: If that doesn't work you might try appleid.apple.com. You can also log in there and see connected devices. There may be a way to turn it off from there.
This post was edited on 6/21 at 10:29 am


GeauxTigerTM
LSU Fan
Member since Sep 2006
17056 posts
 Online 

re: iPhone 6 question regarding Touchscreen issue
quote:

I don't use iCloud either, but from that site you can access/edit mail, settings, calendar, and Find iPhone. Should be able to turn it off from there.


Any idea where to find that there? I did login there but don't see that anywhere...thanks!

Only seeing stuff like editing payment info, basic personal info like address, etc, devices, security.


sweetwaterbilly
South Alabama Fan
Baton Rouge, LA
Member since Mar 2017
6926 posts

re: iPhone 6 question regarding Touchscreen issue
You should be presented with this screen when you log into iCloud.



Try Settings, then select your phone under "My Devices". Then "Lost, sold, or gave away this device?" There's a drop down list under Find My iPhone in the left pane. Looks like you can remove it from there.



GeauxTigerTM
LSU Fan
Member since Sep 2006
17056 posts
 Online 

re: iPhone 6 question regarding Touchscreen issue
Thanks...what a pain in the arse if the screen goes down. Appreciate the help...here's hoping it actually fixes the screen issue when I restore!


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whodatfan
New Orleans Saints Fan
Member since Mar 2008
19797 posts

re: iPhone 6 question regarding Touchscreen issue
Yay iphone. It just works.


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42
Gaston
LSU Fan
Dirty Coast
Member since Aug 2008
27504 posts
 Online 

re: iPhone 6 question regarding Touchscreen issue
You could pay $60 or so any buy a refurbished screen assembly, and DIY install it.


3TimeAllParish
LSU Fan
DaParishBaby
Member since Aug 2008
126 posts

re: iPhone 6 question regarding Touchscreen issue
Let me know if you find out the trick to make it work again. Mine did the same thing this morning and I even went to AT&T store and the guy was stumped on why it won't allow or enable fingerprint.


GeauxTigerTM
LSU Fan
Member since Sep 2006
17056 posts
 Online 

re: iPhone 6 question regarding Touchscreen issue
quote:

Let me know if you find out the trick to make it work again. Mine did the same thing this morning and I even went to AT&T store and the guy was stumped on why it won't allow or enable fingerprint.


Ended up being this it seems...

LINK

so my phone is headed for repair and I'm without my phone for about a week or so.

BTW...I had to eventually take it to a local repair place that I've brought other things to with great success, and he took one look at it, asked if I'd seen a grey flickering bar at the top (which I had when trying to get it to reboot) and he said it's Apple's issue and that I'd be better served just having them fix it/replace it.

Good luck.


Colonel Flagg
New Orleans Pelicans Fan
Baton Rouge
Member since Apr 2010
16132 posts
 Online 

re: iPhone 6 question regarding Touchscreen issue
Yeah it is an Apple issue and they won't own up to completely acknowledge it. They fixed the hardware issue on the newer models. It is not related to software and restoring will not solve the problem.

The only way to fix it temporarily is to flex the phone and hope to temporarily reset the connection in the phone.
This post was edited on 6/23 at 7:36 pm


jennyjones
New Orleans Pelicans Fan
New Orleans Saints Fan
Member since Apr 2006
5926 posts
 Online 

re: iPhone 6 question regarding Touchscreen issue
quote:

Yeah it is an Apple issue and they won't own up to completely acknowledge it.


It is a very common issue with the iPhone 6 and especially 6 plus. Apple will now own up to it now if you are persistent.

My wife paid for repair and went through several refurbs with the same issue. Finally apple offered to replace the 6 plus with a 6s plus or a 7 plus with an upgrade fee.

When you deal with apple, try to ask for a senior advisor .

quote:

The only way to fix it temporarily is to flex the phone and hope to temporarily reset the connection in the phone.

The issue comes from a faulty chip that is not soldered correctly (bad design) this can be fixed properly but not many shops can do it right
This post was edited on 6/25 at 1:24 pm


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jennyjones
New Orleans Pelicans Fan
New Orleans Saints Fan
Member since Apr 2006
5926 posts
 Online 

re: iPhone 6 question regarding Touchscreen issue
quote:

You could pay $60 or so any buy a refurbished screen assembly, and DIY install it.


This will not fix that issue . This issue is on the motherboard


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