Sorry this explanation is long. Built new home, moved in two months ago. All new system. Vizio M65, Denon 7.2 receiver, Klipsch in-ceiling speakers for fronts and surrounds, Klipsch sub. Home is wired with Cat5. Have cable and a Firestick running through receiver. TV has SmartCast.
I have a problem that occurs only when watching something through SmartCast. The sound will skip or cutoff very briefly, like 1 second maybe 2. Then it’s back, but it happens frequently like 2-3 times per minute, sometimes more.
The only connection between the TV and receiver is a high quality HDMI cable that was part of the home build package. It is connected to the ARC HDMI port on the TV, but that must be the issue. I can watch anything on cable or firestick with zero problems. Can watch Netflix fine one way and messed up the other. Thoughts? Thanks.

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Posted by LSU Wayne

Walker

Member since Apr 2005

4365 posts

Posted on 5/27/18 at 7:04 pm to prisontiger

Is everything running through the same hdmi? If so I wouldn’t think the hdmi is the reason for your issue since it only occurs when using smartcast.

Quite honestly, I find the built in apps for these “smart TVs” leave a lot to be desired. I prefer to use an external device (fire stick, roku, Nvidia shield, etc) to run whatever app I am using. They tend to be more stable than the built in apps that come with the TVs.

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Posted by prisontiger

Somewhere behind bars

Member since Dec 2009

179 posts

Posted on 5/27/18 at 8:01 pm to LSU Wayne

Think you’re right. any source not from the built in ap is great.
Thanks

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Posted by Roovelroe

Mandeville

Member since Jan 2005

4372 posts

Posted on 5/29/18 at 3:12 pm to prisontiger

Why don't you connect an optical cable from out of the TV to your receiver for audio out of the TV and leave the video on HDMI.
Just as a test to see if it's the audio path that's giving you trouble

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