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What's the deal with OpticsPlanet? UPDATE

Posted on 9/1/20 at 3:55 pm
Posted by Broke
AKA Buttercup
Member since Sep 2006
65043 posts
Posted on 9/1/20 at 3:55 pm
I ordered something August 12th and got an update today that it will be October 18th before shipment. It was just a Vortex magnifier.

NEW SHIP DATE: December 14th.

I cancelled my order.
This post was edited on 10/1/20 at 10:05 am
Posted by lsu xman
Member since Oct 2006
15525 posts
Posted on 9/1/20 at 3:59 pm to
OP is known for that. They'll extend backordered items for months and change the expected date again and again.
Posted by UcobiaA
The Gump
Member since Nov 2010
2816 posts
Posted on 9/1/20 at 5:05 pm to
They have crappy service in my experience. Ordered two of the same item and it took three weeks to arrive. Open the package and only one is in it. Called customer service and they said the items were shipped separately. They had only emailed one tracking number so I knew that was a lie. Three weeks later the second item arrived.
Posted by SneakyWaff1es
Member since Nov 2012
3940 posts
Posted on 9/1/20 at 5:18 pm to
Only buy it it says in stock ready to ship. Or if it's a good price and you don't care when it comes.
Posted by ct4lsu
BR
Member since Jan 2008
1019 posts
Posted on 9/1/20 at 6:21 pm to
I ordered 2 boxes of bullets, took forever
Posted by BarberitosDawg
Lee County Florida across causeway
Member since Oct 2013
9914 posts
Posted on 9/1/20 at 6:30 pm to
I have ordered a lot of shif from those people over the years and two things come to note from my experience in dealing with them.

A.) I have always received products as ordered. Yes I have had to wait once or twice for backordered items but it made its way to me at some point. They have taken returns with no troubles either.

B.) If you see something offered online and you want it don't click that order button. Call them on the landline as operators have deeper discounts than you can get with a click.

And that's my 02c
Posted by 007mag
Death Valley, Sec. 408
Member since Dec 2011
3873 posts
Posted on 9/1/20 at 6:47 pm to
quote:

Only buy it it says in stock ready to ship
Did that August 8th and an item still got backordered, it still isn't in stock. They wouldn't answer phone calls and their email replies were basically generic form letters blaming it on "a period of unprecedented demand". I informed them I would alleviate my share of this demand by cancelling my order and purchasing my stuff elsewhere. I received everything else on that order, waited two days for confirmation on the cancellation before ordering from another vendor and have received it.
Posted by 007mag
Death Valley, Sec. 408
Member since Dec 2011
3873 posts
Posted on 9/1/20 at 6:50 pm to
quote:

Call them on the landline


quote:

The number of inquiries received is unprecedented for us, and we are experiencing significant backlogs in responding to our customers.

We are unable to answer phone calls.
It is currently taking us seven days to respond to customer emails.
We are not able to return any voicemails.
Posted by Cowboyfan89
Member since Sep 2015
12703 posts
Posted on 9/1/20 at 7:28 pm to
I've only ordered from them once, but had a good experience with them. I had ordered a pair of vortex crossfire binos right after christmas because they were on sale, then literally the next day the diamondbacks went on sale. I emailed them about switching them out, and they had no problem doing it.

Otherwise, I've been a bit skeptical of them. Not sure why, but I am.
Posted by Soul Gleaux
Baton Rouge
Member since Sep 2012
4026 posts
Posted on 9/1/20 at 8:03 pm to
I’ve only had good experiences, but have never backordered anything. I’ve found great deals from time to time.
Posted by Broke
AKA Buttercup
Member since Sep 2006
65043 posts
Posted on 9/3/20 at 9:42 am to
A month and half and I'll have my magnifier!
Posted by CarRamrod
Spurbury, VT
Member since Dec 2006
57426 posts
Posted on 9/3/20 at 11:44 am to
quote:

OP is known for that. They'll extend backordered items for months and change the expected date again and again.


had a spot hog on back order for a year. ended up canceling when another supplier had one in. they tried to get me to keep the order saying it shouldnt be much longer.
Posted by TigerOnThe Hill
Springhill, LA
Member since Sep 2008
6810 posts
Posted on 9/3/20 at 1:51 pm to
quote:

Only buy it it says in stock ready to ship. Or if it's a good price and you don't care when it comes.


I've only ordered a few items from OP, but I had good service. OTOH, my most recent order a few months ago didn't go well. At the time I ordered a bullet seating die, it was said to be in stock. When I'd not received a tracking number by the shipping date, I emailed them and found out it was now out of stock and the projected new shipping date was couple weeks off. I cancelled the order and bought it elsewhere. I hate it when a company changes the online stock status of an item AFTER you've ordered it. You never know what route to go. I've also placed orders by phone where they told me online stock status was more accurate information than what they had.
Posted by Cracker
in a box
Member since Nov 2009
17669 posts
Posted on 9/3/20 at 6:03 pm to
screw those people I orders something from them a few years ago they did the same exact thing I swear they are only a broker and ordering crap off eBay
Posted by Broke
AKA Buttercup
Member since Sep 2006
65043 posts
Posted on 10/1/20 at 10:35 am to
UPDATE: new ship date December 14th. I cancelled my order.
This post was edited on 10/1/20 at 10:36 am
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