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Started By
Message
What's the deal with OpticsPlanet? UPDATE
Posted on 9/1/20 at 3:55 pm
Posted on 9/1/20 at 3:55 pm
I ordered something August 12th and got an update today that it will be October 18th before shipment. It was just a Vortex magnifier.
NEW SHIP DATE: December 14th.
I cancelled my order.
NEW SHIP DATE: December 14th.
I cancelled my order.
This post was edited on 10/1/20 at 10:05 am
Posted on 9/1/20 at 3:59 pm to Broke
OP is known for that. They'll extend backordered items for months and change the expected date again and again.
Posted on 9/1/20 at 5:05 pm to Broke
They have crappy service in my experience. Ordered two of the same item and it took three weeks to arrive. Open the package and only one is in it. Called customer service and they said the items were shipped separately. They had only emailed one tracking number so I knew that was a lie. Three weeks later the second item arrived.
Posted on 9/1/20 at 5:18 pm to Broke
Only buy it it says in stock ready to ship. Or if it's a good price and you don't care when it comes.
Posted on 9/1/20 at 6:21 pm to Broke
I ordered 2 boxes of bullets, took forever
Posted on 9/1/20 at 6:30 pm to Broke
I have ordered a lot of shif from those people over the years and two things come to note from my experience in dealing with them.
A.) I have always received products as ordered. Yes I have had to wait once or twice for backordered items but it made its way to me at some point. They have taken returns with no troubles either.
B.) If you see something offered online and you want it don't click that order button. Call them on the landline as operators have deeper discounts than you can get with a click.
And that's my 02c
A.) I have always received products as ordered. Yes I have had to wait once or twice for backordered items but it made its way to me at some point. They have taken returns with no troubles either.
B.) If you see something offered online and you want it don't click that order button. Call them on the landline as operators have deeper discounts than you can get with a click.
And that's my 02c
Posted on 9/1/20 at 6:47 pm to SneakyWaff1es
quote:Did that August 8th and an item still got backordered, it still isn't in stock. They wouldn't answer phone calls and their email replies were basically generic form letters blaming it on "a period of unprecedented demand". I informed them I would alleviate my share of this demand by cancelling my order and purchasing my stuff elsewhere. I received everything else on that order, waited two days for confirmation on the cancellation before ordering from another vendor and have received it.
Only buy it it says in stock ready to ship
Posted on 9/1/20 at 6:50 pm to BarberitosDawg
quote:
Call them on the landline
quote:
The number of inquiries received is unprecedented for us, and we are experiencing significant backlogs in responding to our customers.
We are unable to answer phone calls.
It is currently taking us seven days to respond to customer emails.
We are not able to return any voicemails.
Posted on 9/1/20 at 7:28 pm to lsu xman
I've only ordered from them once, but had a good experience with them. I had ordered a pair of vortex crossfire binos right after christmas because they were on sale, then literally the next day the diamondbacks went on sale. I emailed them about switching them out, and they had no problem doing it.
Otherwise, I've been a bit skeptical of them. Not sure why, but I am.
Otherwise, I've been a bit skeptical of them. Not sure why, but I am.
Posted on 9/1/20 at 8:03 pm to Broke
I’ve only had good experiences, but have never backordered anything. I’ve found great deals from time to time.
Posted on 9/3/20 at 9:42 am to Soul Gleaux
A month and half and I'll have my magnifier!
Posted on 9/3/20 at 11:44 am to lsu xman
quote:had a spot hog on back order for a year. ended up canceling when another supplier had one in. they tried to get me to keep the order saying it shouldnt be much longer.
OP is known for that. They'll extend backordered items for months and change the expected date again and again.
Posted on 9/3/20 at 1:51 pm to SneakyWaff1es
quote:
Only buy it it says in stock ready to ship. Or if it's a good price and you don't care when it comes.
I've only ordered a few items from OP, but I had good service. OTOH, my most recent order a few months ago didn't go well. At the time I ordered a bullet seating die, it was said to be in stock. When I'd not received a tracking number by the shipping date, I emailed them and found out it was now out of stock and the projected new shipping date was couple weeks off. I cancelled the order and bought it elsewhere. I hate it when a company changes the online stock status of an item AFTER you've ordered it. You never know what route to go. I've also placed orders by phone where they told me online stock status was more accurate information than what they had.
Posted on 9/3/20 at 6:03 pm to Broke
screw those people I orders something from them a few years ago they did the same exact thing I swear they are only a broker and ordering crap off eBay
Posted on 10/1/20 at 10:35 am to Cracker
UPDATE: new ship date December 14th. I cancelled my order.
This post was edited on 10/1/20 at 10:36 am
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