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re: Salesforce to lay off 10% of workforce to cut costs amid economic downturn
Posted on 1/4/23 at 8:21 pm to Kingpenm3
Posted on 1/4/23 at 8:21 pm to Kingpenm3
quote:
Can someone explain to an outsider what Salesforce actually does or can provide? (Like I'm 5 please).
I'm not intimately involved with it, but from what I've seen it's mostly just a fancy electronic Rolodex / "tickler file." (A "tickler file" reminds you to follow up with prospects on a rhythm - "Jan. 4th: Call Bob Jones at Temple-Inland about Hilti Hammers.")
Unfortunately it's one of "those" systems, i.e. a one-size-fits-all program that (hopefully) gets customized for your business but never quite fits it 100%. As a result, it does kind of have the info you need, but it's ugly, you have to use the mouse a lot, there's a lot of duplicate or obsolete data if your programmers aren't really good, etc.
I've spent some time managing "real" developers (industrial, mobile, etc.) and it's funny how angry they get at the mere thought that we might be doing some Salesforce work- like, even the guy at the next desk doing it provokes genuine anger.
2
Posted on 1/4/23 at 8:23 pm to OysterPoBoy
quote:
He makes about 1.5 million I think so 5% cut wouldn't change anything.
$1.5 million in salary and another $22 million in stock/options. While he’s basically the founder I think he can make as much as he wants, but don’t act like he’s only bringing in $1.5 million being the ceo of a multibillion dollar company.
Posted on 1/4/23 at 8:23 pm to USMEagles
Our office spent a fortune for their Litify system. I think it sucks for time keeping and still don't know what I am doing after a year on document management.
This post was edited on 1/4/23 at 8:26 pm
Posted on 1/4/23 at 8:24 pm to Breauxsif
quote:
I know several SalesForce developers and the biggest issue I have discussed with them within SMB, Mid-Market, and Enterprise level companies is that companies at all levels hire people that don’t know what they’re doing. You need teams of certified admins, SalesForce developers to build highly customizable solutions who are given feedback by sales people to improve and automate daily workflows. Moreover, you need Solutions Architects to communicate and plan effective governance, therefore, helps enterprises adopt, manage, and maintain new capabilities and business models especially those brought to the table by Salesforce, in order for an effective implementation to occur.
You are absolutely right. The problem is the disconnect between marketing and implementation. Even with my last employer talking about how you can do so many things in one click and any idiot can setup the product. That was never the case and it gets worse when empty suit sales staff just repeats what marketing told them and shut out the engineer trying to actually come up with a solution.
It becomes a sticky situation when you tack on professional installation services and the customer comes back and says "hey, you said this was easy to setup, why am I paying thousands for someone else to do it?"
Posted on 1/4/23 at 8:33 pm to USMEagles
quote:
I'm not intimately involved with it, but from what I've seen it's mostly just a fancy electronic Rolodex / "tickler file." (A "tickler file" reminds you to follow up with prospects on a rhythm - "Jan. 4th: Call Bob Jones at Temple-Inland about Hilti Hammers.")
Unfortunately it's one of "those" systems, i.e. a one-size-fits-all program that (hopefully) gets customized for your business but never quite fits it 100%. As a result, it does kind of have the info you need, but it's ugly, you have to use the mouse a lot, there's a lot of duplicate or obsolete data if your programmers aren't really good, etc.
I've spent some time managing "real" developers (industrial, mobile, etc.) and it's funny how angry they get at the mere thought that we might be doing some Salesforce work- like, even the guy at the next desk doing it provokes genuine anger.
It's marketed as a one size fits all solution but it's not. It can do a lot more than customer relationship management. My last employer used it for tracking orders all the way to the partner reseller, inventory management, professional services time tracking, customer support including ticketing was done in salesforce. Not to mention data analysis was dumped into here from systems phoning home to keep up with customer systems health. Even then the company had developed it's own custom front end for tasks or used other commercially available software that integrates into Salesforce but provides a better interface.
It's an Enterprise Resource Planning platform like what SAP, Oracle, or even Microsoft will sell you. Only difference is Salesforce is cloud-only. As Breauxsif mentioned, these products are not meant to be purchased, installed, and go on with business. You need people who know the product and can make it drop in to your business or perhaps business processes have to be changed to accommodate modernization.
Posted on 1/4/23 at 8:46 pm to Pechon
quote:
My last employer used it for tracking orders all the way to the partner reseller, inventory management, professional services time tracking, customer support including ticketing was done in salesforce. Not to mention data analysis was dumped into here from systems phoning home to keep up with customer systems health. Even then the company had developed it's own custom front end for tasks or used other commercially available software that integrates into Salesforce but provides a better interface
Well damn. Sounds like they really went "whole hog" with it.
quote:
You need people who know the product and can make it drop in to your business or perhaps business processes have to be changed to accommodate modernization.
Sounds like SAP, but SFDC is much less weird and annoying than SAP in my experience.
Posted on 1/4/23 at 8:54 pm to StupidBinder
quote:
Their software is great, but it’s complex.
YEESSS!! I love it and I hate it. There’s a lot of useful data in there but some things are like looking for a needle in a haystack
Posted on 1/4/23 at 8:55 pm to USMEagles
quote:
Sounds like SAP, but SFDC is much less weird and annoying than SAP in my experience.
Have worked at both. Success with the tools depends on your implementation consultants and, like others have said, your willingness to adapt your business processes to their best practices.
Posted on 1/4/23 at 9:03 pm to jdd48
quote:
It is great as a CRM in my opinion, which is what it was originally designed to do.
Yeah we just use it for CRM and I like it.. as much as one can like a CRM platform, anyway. No sane person likes to do CRM shite so to me it just comes down to finding the tool you hate the least.
I’ll take SFDC over Microsoft Dynamics any day.
Posted on 1/4/23 at 9:50 pm to Kingpenm3
quote:
someone explain to an outsider what Salesforce actually does or can provide? (Like I'm 5 please)
Depends on the iteration but generally speaking it allows the sales rep to follow the sales cycle from cold call to closing (and beyond) with integration with support services and the management chain which allows for visibility to sales expectations which enables more accurate forecasting…. If used like it’s supposed to be used.
Posted on 1/5/23 at 7:55 am to USMEagles
quote:
Well damn. Sounds like they really went "whole hog" with it.
Yeah they did. The nice thing about being an engineer is I didn't have to use Salesforce directly for about 98% of my workflow. The web app the company developed was pretty solid and a great way to avoid having to use Salesforce's garbage UI.
Posted on 1/5/23 at 7:59 am to USMEagles
i'm not in IT/tech but my first employer out of college was a pretty big company and they were all in on salesforce and i didn't think much of it because it's all i knew. fast forward to my next job which used some 1990s bullshite and i was day dreaming about using sales force.
Posted on 1/5/23 at 8:27 am to member12
I architect/admin/develop for a smallish(less than 500) company. It's a great tool for smaller businesses *IF* they invest in the right people to build it out properly. That means you have to hire people that understand sales process and ui/ux(as limited as those subjects are in SFDC) The biggest issue I've seen in the SFDC ecosystem is that you have a lot of doers out there and not a lot of people having the vision to see the whole implementation and how it can be leveraged. I used to work in a fortune 500 company managing a team of people that worked on it.
It's a great platform if implemented correctly. That said, they will nickel and dime your arse to death over every addon.
It's a great platform if implemented correctly. That said, they will nickel and dime your arse to death over every addon.
Posted on 1/5/23 at 10:46 am to CaptSpaulding
quote:
Have worked at both. Success with the tools depends on your implementation consultants and, like others have said, your willingness to adapt your business processes to their best practices.
Some will make you. Like Epic for instance, while not traditionally an ERP product, but handles enough data much like one. The good thing for hospital tech departments is that Epic will actually lower support cost renewals so long as you remain in their good graces in terms of best practices. One of the many reasons why a lot of the healthcare industry loves Epic.
This post was edited on 1/5/23 at 10:47 am
Posted on 1/5/23 at 10:55 am to Hickok
quote:
$1.5 million in salary and another $22 million in stock/options. While he’s basically the founder I think he can make as much as he wants, but don’t act like he’s only bringing in $1.5 million being the ceo of a multibillion dollar company.
So I fail to see how cutting his salary will save enough money to save jobs.
Because his salary is 1.5 million.
This post was edited on 1/5/23 at 10:56 am
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