re: Moral dilemma. What would you do?

At this point it’s on them. You can’t stop poor business pratices.

Document your efforts and make a donation to charity.

I think I’m extremely fair and honest. I’d document this and move on. I’m not making an extra trip into town when they are the ones not trying to make things right.

When we built our house, I went to Best Buy and ordered a washer/dryer, 4 TV’s and some Sonos speakers.

I had to make two separate purchases. The washer/dryer from the appliance dept. And the rest from the Magnolia dept.

A week later the 4 TV’s and speakers were delivered by a guy in the Magnolia Van.

Two days later, an 18 wheeler shows up with the washer and dryer and 4 more TV’s.

Long story short I kept the TV’s and Best Buy never said a word. This was 4 years ago.

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There is no dilemma. You already know what is the right thing to do. You posted the question to hopefully have people convince you that it was okay to do what you (and the rest of us) would prefer to do.

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You’re right. But the reason I ordered online and did curbside pickup is bc I don’t have a lot of free time to go dryer shopping and wait in the lines. It has now become more trouble than if I’d just gone in the store and purchased it. If I had no morals I would’ve never contacted customer service. I am fully willing to give them my money…not my time.

I’ll end up calling the manager but that’s it. I don’t think I’ll go into the store. I may buy another one and donate it I keep this one

If they can’t be fricked to take a $50,000 payment for an OT baller’s new dryer digitally then I guess they just can’t be fricked to get paid. Lol at them expecting you to drive to the store to fix their frick up.

Call story manager maybe but otherwise this type of loss is on their business model

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said “just take my money”. She said “sorry there is nothing I can do. You would have to go into the store.

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Say one Hail Mary or one our father. If you aren’t catholic or don’t know either, tip your next waiter 40-50% and call it good.

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I had to make two separate purchases. The washer/dryer from the appliance dept. And the rest from the Magnolia dept.

A week later the 4 TV’s and speakers were delivered by a guy in the Magnolia Van.

Two days later, an 18 wheeler shows up with the washer and dryer and 4 more TV’s.

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I had a similar experience. I bought 2 woodworking machines that were on sale for me and a buddy and had them both delivered to my shop. They weighed about 850 pounds and came freight with liftgate delivery and his shop was in a place where large trucks couldn't go so we were planning to put his machine in his pickup to get it to the shop.

When the truck arrived it only had one machine. Called the company and they said it was there error and will send out the second one. A week later the freight company came with 2 machines, they wouldn't let me refuse one so I got on the phone to explain the issue. The lady said they would have the extra one picked up. About a week later they called to set up an appointment to pick up the extra one and I made it for a day when my wife would be home and I had another machine being delivered by a different LTL company.

When that day came around I got a text from my wife that said the delivery was made and she was waiting for the pickup. An hour later she called and said the second truck was there to make a DELIVERY. It turned out that was the machine I was waiting on and the first truck had actually delivered two more of the machines that they were supposed to pick up.

So now I have 5 of the machines when I was supposed to have two, bear in mind these were $3500 machines. I went round and round with them for a month always having to wait for a supervisor to call me back, nobody ever did. After a year I sold the 3 "extra" machines they had sent. I think it happened due to the fact the machines aren't stocked by the company that sold them and are drop shipped by the manufacturer.


TLDR: ordered 2 woodworking machines, got 5. The company would never set up a pickup for the extras. For a while, I felt horrible but after a few months of having them sit in my way in the shop, I got over it and sold the extras.

I had this happen with HD 10 years ago. Ordered a refrigerator & microwave. It was around $1600 total. They delivered it. A week later, I noticed I was credited the purchase price minus $1. I called, and they had no record of a credit. Kept asking me if I was sure I received a credit. She said she’d have a manager look into it and call me back. A couple weeks later, I called again and had an identical conversation swearing there was no credit to my account & ending with a promise of a call from a supervisor. After the third time, I gave up. I did what I could. So I got a fridge & microwave for $1.