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Collision Shop - Increase on part price post fix
Posted on 5/31/23 at 1:05 pm
Posted on 5/31/23 at 1:05 pm
Baton Rouge collision shop (unnamed for now) gave an estimate on repair work. No additional work/parts were needed, however the price of parts increased about 17.5%. Same parts defined in the original estimate.
At the time of approval to move forward, body shop did not say that price may increase nor did they notify us of an increased price.
Is this legal?
At the time of approval to move forward, body shop did not say that price may increase nor did they notify us of an increased price.
Is this legal?
This post was edited on 5/31/23 at 1:07 pm
12
Posted on 5/31/23 at 1:07 pm to jmorr34
What did they say when you questioned why the quoted price was different than the invoiced price???
Posted on 5/31/23 at 1:08 pm to jmorr34
Well they did say it was an estimate*
Seems like some bs tho
Seems like some bs tho
Posted on 5/31/23 at 1:09 pm to jmorr34
What did the shop say when you asked them?
But generally yes because it’s an estimate not a quote. If you sign a full repair order that’s slightly different. They would need your approval on the price differences (but they could also just stop work).
You are also leaving out lots of info. Was this originally an insurance estimate and estimated at their negotiated rates and you are now paying out of pocket? How long between the estimate and work? Are they using like kind and quality parts, OEM, or after market parts?
Lots of variables that could go in to the parts difference.
But generally yes because it’s an estimate not a quote. If you sign a full repair order that’s slightly different. They would need your approval on the price differences (but they could also just stop work).
You are also leaving out lots of info. Was this originally an insurance estimate and estimated at their negotiated rates and you are now paying out of pocket? How long between the estimate and work? Are they using like kind and quality parts, OEM, or after market parts?
Lots of variables that could go in to the parts difference.
Posted on 5/31/23 at 1:10 pm to Whatafrekinchessiebr
quote:
estimate.
I understand what an estimate is. Usually that term is reserved for additional work or parts needed once the vehicle is broken down. Not a huge increase in price on the original part list.
Posted on 5/31/23 at 1:12 pm to BigBinBR
quote:
What did the shop say when you asked them?
Their estimating system does not get notified every day when their manufacturer goes up on prices.
quote:
They would need your approval on the price differences (but they could also just stop work).
This was my thought. If prices went up when I said move forward, an increase in price should have been relayed.
quote:This is the estimate provided by the collision shop which is already more than the insurance was willing to pay. I agreed to pay the difference but then the price went up even more once the work was complete. No additional work or parts. There was 2 additional hours of labor which I agreed to pay. Its mainly the parts.
You are also leaving out lots of info. Was this originally an insurance estimate and estimated at their negotiated rates and you are now paying out of pocket? How long between the estimate and work? Are they using like kind and quality parts, OEM, or after market parts?
Agree upon OEM parts.
This post was edited on 5/31/23 at 1:22 pm
Posted on 5/31/23 at 1:18 pm to jmorr34
quote:
If prices went up when I said move forward, an increase in price should have been relayed.
Ok, so its shitty but not illegal or unethical. Just something they should do better in communicating in the future. On the other hand, if they weren't made aware of a price increase, you can't really blame them.
But I'd be aggravated too.
Posted on 5/31/23 at 1:24 pm to jmorr34
quote:
Baton Rouge collision shop (unnamed for now) gave an estimate on repair work.
Pretty much every shop uses computer programs to write their “estimates”, which are just that…..estimates. With prices in just about every area steadily increasing, I’m assuming that the software is just behind the current pricing.
Posted on 5/31/23 at 1:25 pm to jmorr34
An estimate is just that
Posted on 5/31/23 at 1:31 pm to jmorr34
How much time passed between the estimate being written and you dropping off the vehicle?
Also, I'm guessing you're paying for repairs out of pocket versus going thru Insurance Company?
Also, I'm guessing you're paying for repairs out of pocket versus going thru Insurance Company?
Posted on 5/31/23 at 1:36 pm to jmorr34
quote:
Their estimating system does not get notified every day when their manufacturer goes up on prices.
This is probably true, but when they went to order the parts they would have known there was a difference.
quote:
If prices went up when I said move forward, an increase in price should have been relayed.
See what all they had you sign, but the price increase should have been relayed to you.
quote:
Agree upon OEM parts
This may be where the price difference is. If you say OEM the shop assumes you know what you want and they don’t really tell you the difference.
OEM parts are always more expensive. They are new, unused parts made by the original manufacturer (or who the manufacturer used to make the vehicle). Manufacturers are required to have replacement parts available for 10 years from manufacture date.
Like Kind and Quality parts (LKQ) are parts that were on a previous vehicle but are the same kind and quality part you have now. These parts used to be called “crash” parts. Basically if you need a rear bumper it would be pulled from a total loss car that had front end damage - so the rear bumper would be fine. These were original parts installed by the manufacturer when the car rolled off the lot, but are in a used condition. ***this is what insurance estimates typically use and it’s cheaper than OEM
Aftermarket parts are parts that are made by a random company that has no ties to the manufacturer. Shops don’t like using AM parts because they don’t always fit perfectly.
Posted on 5/31/23 at 1:40 pm to jmorr34
Shitty, but not illegal unless you've got a signed quote and not just an estimate. The shop likely had you sign an approval to proceed and agreement to pay before they did any work.
So you should chew someone's arse but you likely have no legal recourse. If businesses who make their living fricking people are good at nothing else, they're good at covering their own arse.
*I took my law class at a holiday Inn 10 years ago.
So you should chew someone's arse but you likely have no legal recourse. If businesses who make their living fricking people are good at nothing else, they're good at covering their own arse.
*I took my law class at a holiday Inn 10 years ago.
This post was edited on 5/31/23 at 1:44 pm
Posted on 5/31/23 at 1:41 pm to BigBinBR
You've definitely been in the business a while.
Posted on 5/31/23 at 1:43 pm to jmorr34
How much are we talking? 50 to 100 bucks in total increase? If so, pay it and be done with it.
This post was edited on 5/31/23 at 2:12 pm
Posted on 5/31/23 at 1:43 pm to jmorr34
quote:
Their estimating system does not get notified every day when their manufacturer goes up on prices.
Price increases usually occur on the 1st of each month w/auto manuf.
quote:
This is the estimate provided by the collision shop which is already more than the insurance was willing to pay. I agreed to pay the difference but then the price went up even more once the work was complete. No additional work or parts.
So, Insurance Company figured aftermarket parts in place of OEM parts and you agreed to pay the difference between aftermarket list price and OEM list price?
quote:
There was 2 additional hours of labor which I agreed to pay. Its mainly the parts.
If additional labor was required to complete the repair due to the accident, the Body Shop should file a supplement with the Insurance Company. Now if you had something else repaired that was not related to the accident, well thats a different story.
Posted on 5/31/23 at 1:45 pm to LSUSkip
quote:
You've definitely been in the business a while.
Business adjacent lol. I work in accident scene recreation and investigation. We have to deal with attorneys, shops, and insurance companies so I end up having to know most of this stuff and how everyone operates.
Posted on 5/31/23 at 1:48 pm to HillabeeBaw
quote:
How much are we talking? 50 to 100 bucks in total increase. If so, pay it and be done with it.
1500
quote:Yes. Insurance company quote included some non OEM and some OEM. Body shop quoted OEM. I agreed to pay the body shop's quote using OEM.
So, Insurance Company figured aftermarket parts in place of OEM parts and you agreed to pay the difference between aftermarket list price and OEM list price?
quote:Supplement was filed that included the increase in cost of both parts and labor. Insurance only covered a part of it.
If additional labor was required to complete the repair due to the accident, the Body Shop should file a supplement with the Insurance Company. Now if you had something else repaired that was not related to the accident, well thats a different story.
This post was edited on 5/31/23 at 1:50 pm
Posted on 5/31/23 at 1:48 pm to jmorr34
Pricing, post Covid and in this current political climate, is fluid at best. We’ve seen suppliers increase cost with little to no warning.
Posted on 5/31/23 at 2:10 pm to jmorr34
quote:
1500
You said the increase was 17%
So, that means the part quoted was $9000 and now they are charging $10,500.
What part is it??
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