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jbraua
LSU Fan
Oklahoma City, OK
Member since Oct 2007
5720 posts

Letter from Scott Woodward Re: changes to Gameday experience



quote:

To our loyal and dedicated fans,

When I came back home to LSU three years ago, what I was most looking forward to was reconnecting with the people. It is the people of LSU who make this place special: our student-athletes, our coaches and staff, the faculty on campus, the student body, and especially, you. Your passion and pride is unrivaled, and I am grateful for your support of the student-athletes in all 21 of our sports.

Throughout the past year, we have asked you to share your voices with us through numerous surveys – and you have participated. Thank you for taking the time to provide us with feedback through these avenues. As we prepare for the upcoming football season, we wanted to share how the survey information is being used to make a difference. As we seek to epitomize excellence as a department, we must regularly evaluate what we do and how we do it. The survey data you provide helps us with these assessments and assists us in making data-driven decisions. We have teams of staff members who meet regularly to address urgent items from the surveys but also to discuss long term, transformational changes.

Since last football season, committees of staff members have worked diligently to address specific areas of football game day and we are excited to share changes you can expect to see in and around Tiger Stadium in the fall. Our hope is that these changes will communicate our work to improve every aspect of game day, as well as offer guidance on best practices for you to consider as you make plans for this upcoming season.

Pete Maravich Assembly Center
Survey results indicate that one of the primary reasons our fans attend games is for the opportunity to socialize and the SEC survey results rank us in the top five schools for tailgating in the conference. This year, I am pleased to announce that the Pete Maravich Assembly Center (PMAC) will be open to the public to use the restrooms and seek relief from the heat. Beginning five hours prior to an evening kickoff, the PMAC will be open with live football games being shown on the video board throughout the day. The Tiger Band will perform in the PMAC after the Victory Hill Parade.

Mobile Tickets
Over the past few years, we have slowly phased in digital ticket for stadium entry. The SEC survey results indicates that nearly 80% of our fans are comfortable using digital tickets, yet around the same number use printed tickets to enter the stadium. Our goal over the next few years is to transition primarily to digital tickets, therefore we encourage fans to download their tickets prior to coming to campus and be ready to scan them as you approach the gate. For more information on mobile tickets click here..

LSU SportShop
This summer, the LSU SportShop near Mike the Tiger’s habitat was closed for renovations. We are pleased to announce that it will reopen in early August! You can look forward to an improved store layout and checkout area for your last minute game day needs!

LSU Sports Mobile App
Prior to coming to campus, I encourage you to download the LSU Sports Mobile App and download the content that will help you navigate campus and Tiger Stadium once you arrive. You can find concession locations, maps, team rosters, and pregame stats to prepare you to cheer on the Tigers to victory!

Concessions
Last year, you may have noticed new Walk Thru Bru’s in many of our venues that can be utilized for alcohol purchases. The feedback about these from fans has been overwhelmingly positive and we encourage you to utilize them whenever you can.

Aramark is prioritizing a service training focus and speed of service with staff in preparation for the 2022 football season. Like many businesses, there have been challenges with staffing and were unable to open all of our concessions stands at every 2021 game as a result. The Aramark staff is actively recruiting non-profit organizations who are interested in working games as a fundraiser for their organization. If you know of an organization interested in this opportunity, please fill out this form.

Internally, we have made changes to the flow of operations that fans will not see directly but will help us schedule stadium cleaning, deliveries, and set up more efficiently and effectively. Our customer service staff will also be utilizing the acronym “HELP!” to remember to say H ello, Engage our guests, Listen to understand our guests’ needs, take Pride in their work, and provide Lagniappe for our guests. To apply to work with one of our gameday staffs go to lsusports.net/jobs/

Experiencing a game in Tiger Stadium is a bucket list item for die-hard sports fans. The overall stadium atmosphere is the main reason that fans attend games and this is something that everyone inside the venue on game day creates together. The LSU Athletics brand is defined by generations of Tigers, united by purple and gold, and this is never more evident on Saturdays in Death Valley.

While the performance of our student-athletes on the field is orchestrating the stadium atmosphere, the performance of our students in the band are guiding the emotions of the crowd. In the SEC survey, our fans indicated the highest levels of satisfaction is with the Golden Band from Tigerland. The traditions and cheers led by the band and our incredible student section are what makes game day in Tiger Stadium a special experience.

Because of your unwavering support, there is no better atmosphere in college football than Tiger Stadium, and we are committed to making your game day experience better each year.

Thank you for the passion you bring to our venues and the pride you have in this place we call home.

Geaux Tigers!


Scott Woodward
LSU Director of Athletics



Tl;dr: PMAC will be open to everyone not just TAF members. Aramark working to improve Concessions speed.

Post-game traffic not addressed.
This post was edited on 8/5 at 10:55 am


Captain Crown
LSU Fan
Member since Jun 2011
41397 posts
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CatfishJohn
LSU Fan
Member since Jun 2020
8238 posts

quote:

The Aramark staff is actively recruiting non-profit organizations who are interested in working games as a fundraiser for their organization. If you know of an organization interested in this opportunity, please fill out this form.


This is great news. Bring back to church groups and boy scouts working in these concession stands instead of the a-holes Aramark has put in there.


TexasTiger89
LSU Fan
Houston, TX
Member since Feb 2005
22093 posts
 Online 

Wish we would still have paper tickets. I have my old ones going back 30 years. Oh well. Onward and upward.


GetBackToWork
LSU Fan
Member since Dec 2007
5733 posts
 Online 

quote:

The traditions and cheers led by the band and our incredible student section are what makes game day in Tiger Stadium a special experience.



Please tell me this translates to no more Ozzie or House of Pain.


wildtigercat93
UNLV Fan
Member since Jul 2011
110469 posts

Got excited for a moment that we were dumping Aramark


CatfishJohn
LSU Fan
Member since Jun 2020
8238 posts

quote:

Got excited for a moment that we were dumping Aramark



I'm very confident we will when contract is up. Alleva locked us in. Aramark is notoriously litigious when you try to get out of contracts.


WylieTiger
LSU Fan
Member since Nov 2006
10477 posts

I fra Lawheeziana
From Dat Boot


CP3forMVP
New Orleans Saints Fan
Member since Nov 2010
11664 posts

I thought he was gonna end that letter announcing the Band would be playing Neck this season.


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wadewilson
LSU Fan
Member since Sep 2009
29838 posts

quote:


I'm very confident we will when contract is up. Alleva locked us in. Aramark is notoriously litigious when you try to get out of contracts.


Levy pays more, and IMO, they're more creative with their menu, but they'll still bus in temps from New Orleans on GameDay.

They have to. I bet they need at least 1000 employees for an SEC game.


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CatfishJohn
LSU Fan
Member since Jun 2020
8238 posts

Sodexo has a hit or miss track record, but I went to a game in the Big House and it was the best college stadium concessions I've had.


TheDeathValley
LSU Fan
New Orleans, LA
Member since Sep 2010
14880 posts

Wow, it's like he knows what the fans actually want and is working to fix it.



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321
wildtigercat93
UNLV Fan
Member since Jul 2011
110469 posts

Honestly I don’t even mind if the quality doesn’t rise that much, if they would atleast go the route of lowering prices like others have done with a ton of success

I can deal with shitty ball park nachos and hot dogs, just don’t make me pay Ruth Chris prices for it


gumbeaux
LSU Fan
Member since Jun 2004
3741 posts

I’m disappointed that concession food, sound system, and the scoreboard presentation on the video board was not mentioned. Not much improvements at all to game day and stadium experience.
This post was edited on 8/5 at 12:16 pm


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266
Box Geauxrilla
LSU Fan
Member since Jun 2013
17633 posts

I’m a little curious if the digital tickets will lessen the presence of scalpers. There’s no way they’ll have reception to transfer tickets out there on game day.


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211
CatfishJohn
LSU Fan
Member since Jun 2020
8238 posts

quote:

I can deal with shitty ball park nachos and hot dogs, just don’t make me pay Ruth Chris prices for it



Or have Popeyes level customer service. They act like you're bothering them by ordering a hot dog. That is if they have any left at that point.



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290
sicboy
US Space Force Fan
Because Awesome
Member since Nov 2010
74675 posts

quote:

Post-game traffic not addressed.



He handles LSU athletics, not Baton Rouge infrastructure


CatfishJohn
LSU Fan
Member since Jun 2020
8238 posts

quote:

Post-game traffic not addressed.



I truly don't know what the answer to this is from an LSU perspective.

ETA:

Would've been nice to have 2-3 street cars going back and forth to downtown in the middle of Nicholson all day and post-game. But Broome thought free federal money for that was racist.

This post was edited on 8/5 at 11:31 am


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322
SUB
LSU Fan
Member since Jan 2001
Member since Jan 2009
18017 posts

The PMAC thing is a pretty interesting idea. I wonder how many people will use it.


CatfishJohn
LSU Fan
Member since Jun 2020
8238 posts

quote:

The PMAC thing is a pretty interesting idea. I wonder how many people will use it.



If they serve beer, I'll definitely cool off in there and watch football during hot September games.

Shit, also will be nice for the occasional freezing games in November.


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