I would call AO Smith also. I would think it's under warranty. I don't see how the whole heater could have broken. Maybe you can post some pics if where the valve is.

0 ...

Report Post

Posted by SSpaniel

Germantown

Member since Feb 2013

29658 posts

Posted on 11/28/19 at 8:21 pm to crazy4lsu

quote:
I still don't understand why my cousin thought flipping that switch would lead to more hot water though. Boggles my mind.

Please tell me said cousin isn't coming back to your house anymore.

Send him the bill. At the very least, he'll know what he did. At the most, he'll feel bad and send you a check. Probably not, though.

0 ...

Report Post

Posted by cave canem

pullarius dominus

Member since Oct 2012

12186 posts

Posted on 11/29/19 at 6:15 am to crazy4lsu

quote:
Yeah. With it being T-giving, they had a $300 surcharge in order to replace the valve. The price with the surcharge and labor was something like 600. He was gouging me, but he didn't charge me the surcharge at the final invoice though.

It has been a while since I bought one but HD should have one for 15-20 bucks and it is a simple 20 min job.

ETA it should look like this and it is $13.99 at HD

This post was edited on 11/29/19 at 6:17 am

1 ...

Report Post

Posted by crazy4lsu

Member since May 2005

36311 posts

Posted on 11/29/19 at 9:40 am to cave canem

I just bought a new heater and we are going to put this heater into one of our rentals. It all worked out, in a way. Just a pain in the arse to deal with on T-giving.

0 ...

Report Post

Posted by keakar

Member since Jan 2017

29820 posts

Posted on 12/1/19 at 11:20 pm to crazy4lsu

easy fix, they only cost $12 but yep, you have to replace the pop off valve because scale and rust and shite gets in it if someone opens it and lets it run.

5% chance if you snap it a few times it "might" reseal but it could start leaking again later