I got my wife a work computer for Christmas. Asus with i5, 12gb ram.
The keyboard will randomly stop working then start again. I updated the Bios and the OS detects nothing wrong. External and on screen keyboard are fine. Should I return it or is there a fix? Could just be a loose ribbon cable but I don't want to take a new laptop apart if I don't have to.

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Posted by Joshjrn

Baton Rouge

Member since Dec 2008

28512 posts

Posted on 1/19/23 at 5:48 pm to Napoleon

Have you checked the Windows keyboard accessibility settings to make sure there aren't key-ignore features turned on?

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Posted by philabuck

NE Ohio

Member since Sep 2008

10385 posts

Posted on 1/19/23 at 6:11 pm to Napoleon

Is the entire board or half? I had a model where half the board would go out and it was always the ribbon cable. Stupid design flaw where if you rested your hands on the laptop it would press down on the ribbon and break the connection.

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Posted by Napoleon

Kenna

Member since Dec 2007

70223 posts

Posted on 1/19/23 at 8:12 pm to philabuck

Entire thing. All of a sudden no keys work. You can tap any one and nothing happens. Then open and close a few things or close the screen and open and it works until it stops again.

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Posted by Intelligent

Member since Jun 2017

675 posts

Posted on 1/20/23 at 3:20 pm to Napoleon

If its under warranty, take it to an authorized repair shop. It could be a hardware issue with the keyboard or the system board or just a cable.

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Posted by Napoleon

Kenna

Member since Dec 2007

70223 posts

Posted on 1/26/23 at 9:00 am to Intelligent

I got it from Amazon. I'm just going to send it back and get a refund.

I don't know where to take it that could touch it. I'm not paying for a repair.

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