re: Why does the term “new normal” keep getting thrown around

No, like teleworking, working fewer hours as a whole, etc.

I honestly think that you will see some change at the end... things as simple as you might see fewer 24 hr stores. Other stores might choose to close sooner than what they did in the past. People will conform to the hours.

In my line of work, aircrews have found different ways to get the training they require that have required fewer sorties and maintainers. I guarantee you we will go back to the norm instead of making these type of things "the new norm".