End users are dumb. They lie because they don’t want to troubleshoot, or answer in the affirmative to avoid sounding dumb when asked a question. Most issues are end user issues. No shite a reboot, or cable being unplugged.

From there you have “help desk for life” techs who are lazy and have optimized systems to keep their ticket queue clear. Not actually resolve issues.

One of the easiest ways for them to get a ticket out of their queue is to pawn it off somewhere by blaming them.

However everyone can see this, and this is why they are still on the help desk for longer than a year. Productive enough to not get fired, not ambitious enough to move on.

The rest of us moved on to admin, engineer, or management roles.

This post was edited on 3/22/19 at 5:58 pm

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Posted by Dam Guide

Member since Sep 2005

15901 posts

Posted on 3/25/19 at 10:09 am to LSURep864

quote:
End users are dumb. They lie because they don’t want to troubleshoot, or answer in the affirmative to avoid sounding dumb when asked a question. Most issues are end user issues. No shite a reboot, or cable being unplugged.

I guess it depends on what side you work, the shite they force you to load on network computers absolutely destroys them on my end. End users can't even troubleshoot because you were forced to lock down the fricking system so much an end user can't do jack squat to troubleshoot. My solution to IT problems is to get an off network computer for my work that I can use whatever the frick I want and not have to deal with your security bullshite. Have to go to on network to do a lot of the paperwork side of it and put up with the nightmare that is a network computer.

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