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re: Dropped a Dell All in One hard to the floor and now when I turn it on it says

Posted on 6/30/16 at 11:39 am to
Posted by Tigeralum2008
Yankees Fan
Member since Apr 2012
17237 posts
Posted on 6/30/16 at 11:39 am to
quote:

The easiest way to test this theory - IMHO - is to get a bootable CD or USB and set the boot order to boot from that device. If the machine actually boots to another bootable device, it is almost 100% that it is the hard drive, the cable from the hard drive to the motherboard or the SATA (or applicable) port.


I can't fault your logic but if the OP is not a tech, he might not have the access or ability to create a bootable drive. Running the preboot hardware diagnostic test will return a result to you within 20 minutes and all you have to do is hit F12 and select the test...

furthermore if the AIO is covered under warranty, Dell will require the error code before sending you a new HDD
This post was edited on 6/30/16 at 11:41 am
Posted by Ace Midnight
Between sanity and madness
Member since Dec 2006
90947 posts
Posted on 6/30/16 at 11:43 am to
quote:

if the OP is not a tech, he might not have the access or ability to create a bootable drive.


Good point. And I'm not thinking about warranty service at this point, I'm used to solving the problem myself (or getting ILike to help me solve the problem myself). Your way is probably the best, manufacturer approved, warranty friendly solution, although I might not mention I dropped it when I talk to them.
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