re: Am I the a-hole, tow truck illegally parking across from my driveway.

Don’t be afraid to go in person.
Go with a friend, spouse, co worker who is a friend, or lawyer.

I had to do this one time.
They changed their tune when I brought a neighbor, who was fed up with the incident I complained about.
Sheriff, ended up solving the problem a lot faster and more responsive.

FYI, BRPD is a dept that has become worthless to the citizens of the city of BR. Really hate to say that as there are some officers that still care. Old days I met some of the officers in the 1990’s on the swat team along with Corporal LeDuff at the time. Those were top notch officers. Today, they need to disband it and merge it into the sheriffs office.