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re: Restaurant wait time question
Posted on 5/22/22 at 6:32 pm to foj1981
Posted on 5/22/22 at 6:32 pm to foj1981
It's intentional. You want to under promise and over deliver.
If you tell everyone 15 - 20 minutes and it takes 30 - 45, people get antsy and salty. But if you tell them 30-45 and it only takes 5-10 people are happy. Basic human psychology.
The other piece to this is it allows the hostesses and front of house management help mitigate the crowd. What good is getting seated fast if your server already has 5 or 6 tables and can't get to you? Then you're sitting there salty as well. Gotta make sure you have enough coverage to handle the number of tables that are seated.
If you tell everyone 15 - 20 minutes and it takes 30 - 45, people get antsy and salty. But if you tell them 30-45 and it only takes 5-10 people are happy. Basic human psychology.
The other piece to this is it allows the hostesses and front of house management help mitigate the crowd. What good is getting seated fast if your server already has 5 or 6 tables and can't get to you? Then you're sitting there salty as well. Gotta make sure you have enough coverage to handle the number of tables that are seated.
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